Shipping policy
Shipping Policy
Thank you for shopping with eKimono.
Processing Time
All orders are carefully prepared and dispatched within 2–5 business days after payment confirmation.
As each piece is handmade and one-of-a-kind, processing times may occasionally vary.
Shipping Locations
We currently ship to the following countries and regions:
- Australia
- New Zealand
- Singapore
- Hong Kong
- Taiwan
- Malaysia
- Thailand
- United States
- Canada
- United Kingdom
- United Arab Emirates
- Saudi Arabia
- Germany
- France
- Netherlands
- Belgium
- Italy
- Spain
- Denmark
- Sweden
- Czech Republic
- Norway
If your country is not listed above, please contact us before placing an order.
Shipping Costs
We are pleased to offer Free Worldwide Shipping on all orders.
Shipping costs are included in the product price.
Estimated Delivery Times
Australia
-
3–5 business days
International Orders
-
5–15 business days
Delivery times are estimates only and may vary due to customs processing, public holidays, weather conditions, or carrier delays.
Tracking Information
All orders include tracking information. Customers will receive a shipping confirmation email with tracking details once their order has been dispatched.
Customs Duties and Taxes
International customers are responsible for any customs duties, VAT, taxes, or import fees imposed by their local authorities.
Shipping Address
Please ensure your shipping address is accurate and complete. eKimono is not responsible for delays or delivery issues resulting from incorrect address information.
Contact Us
For any shipping-related questions, please contact us via our Contact page.